7 years ago |
Lisa , a member from , wrote: |
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I booked an appointment to get the cezanne hair treatment done. I had to wait 3 weeks to get in. I booked the day off work and then got a call 2 hours before my appointment that it was cancelled due to the stylist having an emergency. They had no business plan to back up an absence and told me I had to wait another 2 weeks to fit me in again making that a 5 week wait for an appointment. The customer service was poor, I found the staff very snooty. I was as if the client should feel privledged for going there not the other way around. There was no offer for compensation or discount for the last minute cancellation, even after finding out I had wasted a days vacation. I found another salon to do the treatment that day in Newmarket (hair dynasty) and my hair turned out amazing!
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Santos Salon Spa
442 Holland Street West
Bradford, Ontario L3Z 0G1
905-775-3500 | phone
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